Sarah owns the next step. The supporting evidence still needs review.
Visible before it is lateThe Director carries the risk
For behaviour support practice DirectorsStop carrying the whole practice in your head.
NDPRO brings BSP deadlines, authorisation status, owners and evidence into one operational view, so you can see what needs attention and who is handling it.
Works standalone · Optional read only Splose connection · Hosted in Sydney
app.ndpro.com.au / dashboard
Tuesday, 5 May
Company Dashboard
Active participants
+2 this month
Pathway risks
1 critical
Audit readiness
%
24 of 28 ready
Credential alerts
expiring ≤ 30d
Supervision cadence
%
on schedule
Today's priorities
Interim BSP due in 7 days · J.M.Critical
State authorisation expires in 21 daysApproaching
Retrain day program on BSP v3Task
Supervision overdue · 1 practitionerApproaching
Live alerts 4
WWCC expires in 30 days
Monthly RP report window opens Mon
PI insurance expiry in 60 days
Referral unallocated for 3 days
The uncomfortable truth
The risk is quiet. Until it isn’t. Operational control makes it visible early.
Before it becomes your explanation
This is what NDPRO sees while the work is still moving.
A date alone is not operational control. NDPRO connects the obligation to the next action, the person responsible and the evidence needed to close it.
The change sits beside the plan so your team can identify the risk and coordinate early.
Connected to the recordThe active plan and training follow up remain visible until the underlying record is resolved.
Owned through resolutionIllustrative operating view
One exception, from the first warning to a resolved record.
The exception stays visible until the underlying record has been updated.
DetectedInterim BSP due in 7 days
The approaching date appears in the Director view.
AssignedSarah opens the item
The next action is visible to the practitioner responsible.
RecordedAction and evidence are added
The work is connected to the relevant operating record.
ResolvedThe Director sees confirmation
The exception clears when the underlying record is complete.
Practice case study
Built alongside the reality of a behaviour support practice.
“With NDPRO, we can see what needs attention, who owns the next step and what is already handled without chasing updates across the team. That visibility takes pressure off the day to day and gives us a calmer, more confident way to run the practice.”
Boudicea (Bo) Hodgson
Founder & Director, Richer Support
Specialist Behaviour Support Practitioner View Bo’s LinkedIn profile ↗
Specialist Behaviour Support Practitioner View Bo’s LinkedIn profile ↗
Three dates that do not wait for audit week
The risk is quiet until somebody asks for the record.
A genuine oversight does not stay small because nobody intended it. Once the date has passed, the Director needs to establish what happened, whether work continued, who acted and what evidence exists.
Date passesBSP, authorisation or credential
Work continuesthe roster and practice move on
Director exposurethe record must be explained
Plan clock
and lodgement
and lodgement
What the team may say
“The practitioner is still finishing it.” The spreadsheet still says in progress. Nobody has joined the engagement date, development clock and lodgement record.
What needs visibility and coordination
For behaviour support plans containing a regulated restrictive practice, the applicable development and lodgement duties depend on the provider’s role and the trigger. A specialist behaviour support provider engaged to develop the plan must develop an interim plan within one month and a comprehensive plan within six months of engagement. A plan containing a regulated restrictive practice must be lodged with the NDIS Commission as soon as practicable after development.
Authorisation
expired
expired
What the team may say
“The BSP is still current.” Staff keep following the plan. The date that changed was the State or Territory authorisation.
What needs visibility and coordination
If a required State or Territory authorisation is no longer valid, verify the local authorisation rules before any further use. Assess whether any use was unauthorised and whether it is reportable. The NDIS Commission states that unauthorised restrictive-practice use is generally notified within five business days of awareness when no harm resulted; where harm resulted, notification is due within 24 hours.
Worker screening
expired
expired
What the team may say
“The renewal email went to the worker.” The roster was already published. The shift may already have been worked.
What needs visibility and coordination
For a registered NDIS provider, remove a worker with an expired NDIS Worker Screening Check from risk-assessed roles immediately. Continued work during a renewal is possible only where the issuing jurisdiction’s work-on-application conditions were met before expiry, including the required application, employer verification, supervision and risk-management arrangements.
The other bill: finding everything late
The auditor’s invoice is one line. The reconstruction is the cost you can control.
200+ HRS
One allied health provider reported at least 200 senior management hours, plus about 20 hours each from two clinical leaders, preparing for a mid term audit.
The submission documents the effort spent preparing, reviewing and updating policies, along with updating staff knowledge. NDPRO’s aim is different: keep operational evidence visible as work happens, so preparation can begin from a current record.
This is a documented provider submission in the NDIA’s 2021 to 2022 pricing consultation, not an industry average or an NDPRO savings claim.
Approved auditorinvoice
Readiness specialistclean up
Your own peoplehours
Documented provider submission200+ hrsnot an industry average
NDPROA$59per active user / month
01
Approved Quality AuditorIndependent and still required. The Commission does not set the fee, and NDPRO does not replace the assessment.
02
Readiness specialistPublic examples advertise point in time support from A$1,990 + GST to A$4,200 + GST, and a A$2,500 mock audit. Different scopes, not a market average.
03
Your own peopleDirector review, supervisor follow up, document hunting, policy reconciliation and lost billable capacity.
What operational control feels like
Don’t let compliance become a second job.
Your team does the work once. The record grows with it: dates, exceptions, owners and evidence stay visible without the Director rebuilding the story later. Clinical and regulatory judgement stays with your practice.
Ahead
Fewer surprises waiting in the week ahead.
BSP milestones, authorisation dates and worker credentials are organised by urgency, so approaching work is visible before it becomes a last minute investigation.
Owned
Oversee the work without becoming the reminder system.
Each exception stays connected to the practitioner or supervisor responsible for reviewing it. You keep oversight while the next action remains visible to the person who owns it.
Ready
When someone asks, the story is already there.
Dates, files, confirmations and decisions stay together as the work happens. Audit preparation becomes a review of an existing trail, not a scramble through inboxes, folders and memory.
Integration is possible
Add the risk layer. Keep the systems that already run the practice.
NDPRO is not a billing CRM and does not force a rip and replace project. It works on its own or beside your existing system.
Splose→
Optional one way, read only connection. NDPRO can read supported practice information without writing back.
Another CRM→
Potentially possible. We assess the CRM’s API and scope the connection; this is not a universal connector claim.
No connection→
NDPRO runs standalone. Pathway, RP register, credentials, capability and supervision do not depend on another platform.
Founder, NDPRO
Ricardo Santos
Founder, NDPROSydney based systems engineer
Built to make the operational record visible before it becomes an explanation.
Connect with Ricardo on LinkedIn ↗
Built for the real operating context
Built alongside a practising Behaviour Support Director.
Designed and tested on a live caseload, with a practising behaviour support Director involved every week, NDPRO reflects the work as it actually happens. It is founder led by Ricardo Santos, a Sydney based systems engineer focused on regulated sectors.
Shaped with a live behaviour support practice
08 · Your data
Your participants’ data stays in Australia, and it stays yours.
Your practice remains in control of its participant information. Adding NDPRO means adding us to your own obligations, so here is exactly how it is held.
What is in place
Hosted in Sydney, Australia, and never sent overseas
Encrypted at rest and in transit
Isolation enforced twice, in the application and inside the database itself
Multi factor authentication on every account
No participant ID ever appears in a URL, so a pasted link is inert outside your practice
Sensitive actions record who did what before the action completes
NDPRO · SYDNEY
Your practice
isolated record
isolated record
Applicationscoped access →Your data
And you can leave with all of it.
Export every record, document and history to CSV, JSON or PDF whenever you want. You do not own your practice’s operational record if you cannot take it and walk.
A Data Processing Agreement aligned to the Privacy Act 1988 including the 2024 amendments, NDIS Practice Standards and the NSW Health Records and Information Privacy Act, signed before any data flows.
4 spots open
Founding practice programme
Four founding practice places are currently open.
The founding practice price is A$39.90 per active user / month, held for two years. The standard price is A$59 per active user / month. Book a walkthrough to see whether NDPRO fits your practice before you decide.
- Founding price held for two years.
- Named as a founding practice at launch, if you want to be.
- Direct line to the founder, not a ticket queue.
- Walk through the Director exception view before deciding.
See if NDPRO fits your practice.
Walk through the Director exception view and the practitioner record before deciding.
A$39.90 per active user / month, held for two years. Standard A$59.
12 · Questions
Frequently asked
Do we need Splose, or any other CRM, to use NDPRO?
No. NDPRO runs on its own and the pathway, restrictive practice register, credentials, capability and supervision do not depend on another system. Splose is an integration, not a requirement. If you use it, NDPRO can read supported practice information without writing back.
Why do we need NDPRO if we already use Splose or another CRM?
Splose or another CRM remains the clinical and administrative system for calendar, billing, intake and notes. NDPRO is the operational layer for BSP deadlines, restrictive-practice and authorisation status, ownership, credentials, supervision and audit evidence. It complements your CRM rather than replacing it.
How long until we are live?
If you use Splose, your data can be connected and flowing on the first day of setup. If you do not, there is nothing to migrate and the first day looks the same.
We use Splose. Do we have to leave it?
No, and you should not. Splose stays the source of truth for your calendar, billing, intake forms, service agreements and progress notes. NDPRO reads from it and never writes back.
Will my practitioners actually use it?
That is the right question. NDPRO has to be worth opening: capability progression is visible, CPD can build from work already recorded and credential renewals can be uploaded from a phone. Ask us to demo the practitioner’s screen first.
What happens to our data if NDPRO goes away?
It stays in Australia, you can export every record at any time and defined release events are covered in the agreement. It is in the agreement, not just a promise.
See the software against the real risk
What could pass next week without you seeing it?
Walk through a participant file in NDPRO and see how the Director exception view brings dates, ownership and evidence together. Four spots are currently open. Founding price is A$39.90 per user / month, held for two years.