Two things every behaviour support practice has to get right. NDPRO does both — from the same day's work, without anyone typing it twice.
Not a folder someone builds in a panic the week before. Each participant's file builds as your team works — referral, pathway, restrictive practice, evidence. The practice-level registers behind it build the same way: policies, incidents, worker credentials.
Eight clear steps from a referral arriving to a pathway starting. Funding figures are read off the referral letter and badged for you to confirm — you check a figure instead of typing one, and nothing is accepted silently. Every step is stamped with who did it and when.
You always know where every new participant is, and who owns the next move.
Interim plan, comprehensive plan, review — the dates work themselves out from the engagement date, so nobody is holding a deadline in their head.
No more finding out a plan was overdue after it was overdue.
One register holds every practice: who authorised it, the day it expires, and whether everyone delivering the plan has been trained on the current version. Change a plan and the retraining tasks appear on their own.
Your obligation stays yours. Remembering it doesn't have to be.
Pathway risk, restrictive practices, credentials and insurance, and the plan and authorisation horizon — the Operational Risk board, counted as today's priorities, the next 14 days, and beyond. It rebuilds every time you open it, so there is nothing to generate and nothing to refresh.
Nothing here can be dismissed. An item clears when the thing itself is fixed.
The Audit Readiness Review shows how ready every participant's file is — worst gaps first. One click builds the workforce audit pack: every active worker, contractor or employee, with their NDIS Worker Screening Check, insurance and qualifications, plus the evidence documents themselves, in a single PDF you read before anyone else does.
Audit week stops being a fire drill. You're reviewing, not assembling.
Capability, supervision, CPD and your own way of working — kept as a live record, not as a spreadsheet someone updates once a year. The same record answers your auditor and shows your practitioners how far they've come.
Your capability framework as a living register. Practitioners assess themselves; a supervisor confirms it. The system keeps those two things apart on purpose, so a confirmed skill means a confirmed skill.
You can answer "who on my team can do this?" without guessing — and show who confirmed it.
Every session recorded with the cases discussed, and a list that sorts by who has waited longest. A practitioner sees that a session happened and what was covered — the supervisor's own note is not part of that view.
You can see who has gone longest without a session, and who has had none.
Each practitioner keeps a running ledger against a target they set for the year — courses, reading, supervision, training. They log the hours as they go, so nothing is rebuilt at renewal.
You don't chase it. Each practitioner keeps their own, ready when renewal is.
SOPs, plan templates, restrictive practice procedures and policies in one library — with required reads a new starter has to confirm. You get a list of who has confirmed and who hasn't.
A new practitioner learns your practice's way, not their last employer's — and you can show who confirmed each required read, and when.
You are the data controller for every participant record in your practice. Adding NDPRO means adding us to your own obligations, so here is exactly how it is held.
What is in place
It stays in Australia — so the question is never whether you can get your data out, only what you want out of it today. The workforce audit pack downloads as a PDF and the audit trail as a CSV, whenever you want, not only at offboarding. You do not own your practice’s operational record if you cannot take it and walk.
A Data Processing Agreement covering the Privacy Act 1988 including the 2024 amendments, the NDIS Practice Standards and the NSW Health Records and Information Privacy Act, signed before any data flows.
No, and you should not. Splose stays the source of truth for your calendar, billing, intake forms, service agreements and progress notes. NDPRO reads from it and never writes back.
That is the right question, and it is the one that killed your last system. The honest answer is that NDPRO is a second login, so it has to be worth opening. Supervision sessions and required reads land on their CPD timeline as they happen, so nothing is reconstructed at renewal; their capability progression is visible; and they upload a credential renewal from their phone in under a minute. Ask us to demo the practitioner’s screen first, not the Director’s.
Then you are further ahead than most, and your schema becomes the blueprint rather than something we throw away. What Airtable structurally cannot do is refuse a change until the record of it exists, stop someone approving their own sign-off, derive a deadline so six screens agree, or scope a practitioner to their own caseload inside the database.
It does not move. It stays in Australia, and you can export the workforce audit pack and the audit trail at any time. What happens to it if we cease operating is written into the Data Processing Agreement, not promised on a website.
Your practice is set up by hand, by us, and there is no self-serve switch. Your data is connected on the first day of setup, so the work starts producing the record immediately rather than after a migration project.
Your team records what they do once. Out of that comes the evidence an auditor asks for, and the record of a practice that is better this year than it was last year. Nobody keeps a second set of books.
Referrals, pathways, restrictive practices, credentials and supervision — one connected platform for behaviour support.
The operations layer for NDIS behaviour support practices.
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Data held in Australia (Sydney, ap-southeast-2)
Not affiliated with the NDIA or the NDIS Quality and Safeguards Commission
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