NDPro PlatformNow in private beta

The operating system for NDIS providers.

Manage participants, workers, rostering, compliance, incidents, budgets and NDIS invoicing from one platform built around the real rules providers deal with every day.

Start free in beta View platform preview
  • Free while in beta
  • Built for Australian NDIS providers
  • NDIS pricing logic built in
  • Role-based access
  • No credit card required
app.ndpro.com.au / dashboard
Tuesday, 5 May
Operations overview
Search participants, workers...⌘K
RS
Active Participants
48
+3 this week
Shifts This Week
312
94% covered
Pending Claims
A$42,860
23 invoices ready
Compliance Alerts
7
2 critical
Today's roster
94% covered
07:00M. ChenA. Patel96WD Day
09:30J. TahirL. Nguyen88WD Day
11:00P. OkaforUnassignedMatch neededWD Day
14:00S. AliD. Rivera91WD Day
17:00R. WalkerK. Brown84WD Eve
Live alerts
5
CPR expires in 12 days
A. Patel · credential
Core budget at 91%
M. Chen · plan ends 18 Jul
Saturday line item required
Shift 11 May · 09:00
Incident report due 24h
INC-204 · medication
Service agreement unsigned
P. Okafor
Invoice readiness
94%
94%
A$42,860Pending claims
23 / 25Invoices ready
2Need fields
AI Assistant
Online
Which Saturday line item applies for this support?
Saturday Daytime, Standard. Verify the participant's plan category before invoicing.Source: NDIS Pricing Arrangements 24/25
Participant records
Rostering
Worker compliance
Budget controls
NDIS invoicing
Incident reporting
AI assistant
The fragmented stack

NDIS operations break when the data
lives in different places.

Rosters built without budget visibility
Credentials tracked in spreadsheets
Invoices checked at the end of the month
Expired plans discovered too late
Incident reporting deadlines missed
Worker matching based on memory
Service agreements scattered in folders
Today: data jumps systems
Spreadsheet
Calendar
PDF
Email
Invoice
Rejected claim
NDPro
Connected: one record, every workflow
Participant record
M. Chen · 432 098 765
Roster
Budget
Compliance
Invoice
Reporting
Platform preview

Everything connected to the participant record.

Switch through the modules your team uses every day. Data moves between them automatically.

Participants / Mei Chen
v 1.0 beta
MC
Mei Chen
NDIS 432 098 765 · Plan-managed
Active
Plan dates
12 Jul 2024 to 18 Jul 2026
64% elapsed · 437 days remaining
Plan manager
My Plan Manager
Verified · contact on file
Service agreement
Signed 14 Jul 2024
All categories covered
Support categoriesA$84,520 / A$112,400
CoreA$48,210 / A$53,000Risk
Capacity BuildingA$22,440 / A$35,000
CapitalA$13,870 / A$24,400
Risk notes
  • Mobility aid required for community access
  • Prefers female support workers
  • Allergies: penicillin
Documents · 6
  • NDIS Plan 2024-26.pdf
  • Service Agreement.pdf
  • Behaviour support.pdf
Modules

Built around the work your team
repeats every day.

01

Participant profiles

Keep plan details, budgets, needs, risk notes, documents and service agreements in one record.

Plan12 Jul 24 to 18 Jul 26
Plan managerMy Plan Manager
Core budget 91%
Capacity Building 64%
AgreementSigned
02

Rostering that respects NDIS rules

Schedule shifts with budget visibility, worker matching and automatic NDIS line item logic.

Covered Saturday
03

Worker compliance

Track credentials, expiry dates, role access and document evidence before compliance issues appear.

Worker ScreeningValid · 2027
Police CheckExpired
First AidExpires 32d
CPRValid · 2026
04

NDIS invoicing

Generate invoices using the current pricing arrangements, mandatory fields and correct support item logic.

INV-2026-018494% ready
WD Day · 4hrA$270.24
SAT · 5hrA$475.35
WD Day · 3hrA$202.68
TotalA$948.27
05

Incident reporting

Log incidents, flag reportability, track deadlines and keep a structured audit trail.

INC-20424h reportable
17h 42m remainingMedication · Moderate
Reported Triaged Review
06

NDIS AI Assistant

Ask pricing, claim, rostering and compliance questions inside the workflow without opening another tab.

Saturday line item for daily activities?
04_104_0136_6_1 · Saturday DaytimeNDIS Pricing 24/25
Connected workflow

One record. Every workflow.

When the participant plan changes, rostering, budgets, service agreements and invoice logic update from the same source of truth.

Participant profile
Plan, budget, agreement
Roster
Shift, time, location
Worker match
Skills, credentials, gender
Budget check
Category, remaining
Invoice
Pricing, line item, GST
Audit trail
Approvals, evidence

Not a generic CRM with NDIS labels. NDPro connects the operational data that determines whether a shift is safe, claimable and compliant.

Compliance intelligence

Compliance is built into the workflow,
not checked at the end.

NDPro helps your team prevent operational errors before they become rejected claims, missed deadlines or compliance exposure.

Credential expiry warnings
Block worker assignment when checks lapse.
Budget overspend prevention
Stop shifts that push a category over plan.
Correct line item selection
Apply Saturday, Sunday and public holiday logic.
Incident deadlines
Track 24h reportable rules with countdowns.
Role-based permissions
Workers see what they need. No more.
Audit trail
Every state change recorded with who, when, why.
Service agreement status
Block invoicing on unsigned categories.
Invoice readiness
Mandatory fields and pricing checked before send.
NDPro AI Assistant

NDIS answers inside the workflow.

Ask questions about support item codes, travel, cancellations, public holidays, invoicing fields and roster logic. NDPro uses your current workflow context to give faster, more relevant guidance.

Designed as operational guidance. Providers remain responsible for final decisions.
  • Pricing & line item lookup
  • Travel, cancellation & non-face-to-face logic
  • Public holiday rates by state
  • Cited back to the source document
Roster · Saturday 10 May · M. Chen
Context-aware
Can I bill this Saturday shift under the weekday code?
No. This date falls on Saturday. Use the matching Saturday support item where applicable, and confirm the service type and participant plan category before invoicing.
NDIS Pricing Arrangements 24/25 · §3.2
What's the matching item code?
For daily activities, Saturday Daytime, Standard:
04_104_0136_6_1
A$95.07 / hr·GST-free
Security & trust

Built for sensitive NDIS operations.

Role-based access
Workers, coordinators and admins see only what they need.
Workspace separation
Provider data is isolated at the workspace boundary.
Secure document storage
Encrypted at rest and in transit.
Australian-focused infrastructure
Built for Australian provider workflows.
Audit logs
Every state change recorded with who, when, why.
No unnecessary data exposure
Minimum data principle applied across the platform.

Security controls inspired by recognised framework principles. NDPro is not affiliated with or endorsed by the NDIA unless expressly stated.

RS
Operated from Sydney, Australia

Built by Ricardo Santos to reduce the operational friction NDIS providers face across rostering, compliance and invoicing.

NDPro is operated by Santos Technology Pty Ltd.
Pricing

Start free while NDPro is in beta.

We are onboarding a small group of Australian NDIS providers before public pricing launches. Early users get direct product support, faster feature feedback and preferential pricing when billing turns on.

Available now
Beta Access
A$0while in beta
  • Participants
  • Rostering
  • Worker compliance
  • Invoicing
  • Incident reporting
  • AI assistant
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Coming soonpublic pricing TBA
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Organisation
Contact uslarger providers
  • Custom onboarding
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Talk to us
FAQ

Questions providers ask first.

Yes. NDPro is purpose-built for Australian NDIS providers. Pricing logic, line items, incident rules and compliance fields are designed around NDIS workflows, not generic case management.

No. NDPro provides operational tooling and contextual guidance. Providers remain responsible for clinical, legal and compliance decisions, including any reporting to the NDIS Quality and Safeguards Commission.

NDPro prepares and exports invoice and claim data in formats compatible with NDIA processes. Final submission and reconciliation remain under the provider's control.

Yes. Role-based permissions limit support workers to their assigned shifts, participants and documents. Coordinators and admins have broader scopes you control.

NDPro suggests line items based on the date, service type, plan management and current pricing arrangements. You review and confirm before invoicing.

Public pricing launches once core workflows are stable across early users. Beta participants keep access through the transition and receive preferential pricing when billing turns on.

No. Provider data is not used to train external models. AI assistant responses are grounded in published NDIS pricing and rules documents.

NDPro is operated by Santos Technology Pty Ltd, based in Sydney, Australia.

Bring your NDIS operations into one connected platform.

Participants, rostering, compliance, incidents, budgets and invoices, connected around the work your team does every day.

Start free in beta View platform preview
Free while in beta · No credit cardStart free